Return Policy

You must inform us within 2 working days of delivery in the event you discover damage to the Products, if any of them are missing or if the contents of the delivery are incorrect. In the case of damaged/incorrect Products, we will arrange for collection of the Products and delivery of replacement Products.

We will accept a return of standard catalogue Products* you have erroneously ordered provided you return them in good order in original packaging and labeling (at your cost) to us within 3 months of the date of the Shipping confirmation.

If you return any Products to us and you have already paid for them, we will credit the price of the Products (before the cost of delivery) to your credit account with us.

 We reserve the right to charge an administration charge of the greater amount of $50 or 15% of the amount stated on the invoice for those Products returned.  
 * Products with a “Q” SKU number are NOT standard products and may not covered under our Cancellation Policy.

Please see our terms and conditions for additional details.